Apply through the dedicated form.


Return to the address provided in the email later.


Refund processing within 5 business days after arrival.

About the refund guarantee

If you purchase and use the eligible product but are not satisfied, please apply for a full refund within 30 days from the date of arrival. We will refund the full purchase amount.

* Payments made with 'Atopai' are exempt.
* Customized products are also excluded from this guarantee.

How to apply

If you are not satisfied with your purchase and use, please click the button below to apply within 30 days from the date of product arrival. After applying, we will send you the return address and instructions to the email address you provided.

*Note: If you have disposed of or lost the product packaging box, please pack the product securely in a box that can accommodate all components without damage.


  • This guarantee applies only to purchases made on the TEDDY WORKS official online store (this site).
  • Return shipping costs are the responsibility of the customer.
  • If you choose cash on delivery for return shipping, we cannot accept the package upon delivery, so please be aware of this.
  • Customers who purchase outside of our website are not eligible for our return and refund guarantee.
  • If returned without prior contact, it may not be eligible for the return and refund guarantee.
  • Please ensure the return is made within 30 days from the date of delivery of your order; returns made after this period are not eligible.
  • Please return the product in its original condition (including all accessories). Returns cannot be accepted if any parts are missing, so please check beforehand.
  • Return requests are only accepted from the person who placed the order.
  • If the return is not received within 10 days after the return request, the return request will be considered invalid.
  • You may reapply for a return if it is within 30 days from the arrival of your order; however, requests beyond this period may be declined.
  • If the product has a defect, it is excluded from the 30-day return and refund guarantee. Please check the warranty period listed on the product page and contact us.
  • If you repurchase the same item after using the 30-day money-back guarantee, the new purchase is not eligible for another 30-day money-back guarantee.
  • Refunds will be processed differently depending on your payment method.
  • Damage that appears to be intentional or self-inflicted will not be covered by the guarantee.
  • We reserve the right to change or terminate this guarantee without prior notice.
  • If you have already used points issued by our store, we may deduct those points from your refund.
  • Please note that fees may apply depending on your payment method for refunds.
  • For bank transfer refunds, the amount refunded will be deducted by the bank transfer fee. We will provide detailed guidance along with the return instructions.
  • Cash on delivery payments are not eligible.